Terms and Conditions
Before using the medicalconnect.ro site, please carefully read our terms and contractual
conditions (Terms and Conditions)
Acceptance of the Terms and Conditions
The website medicalconnect.ro, is owned by Fly Go Voyager SRL, CIF: 18102780,
J40/18631/2005, headquartered in Eugeniu Carada, No. 5-7, Building 1, Floor 1,
Appartment 8, postal code 030057, hereinafter referred to as Fly Go.
The access and use of the website https://medicalconnect.ro/ is done according to the
rules from the terms and conditions below. The use of https://medicalconnect.ro/ implies
implicitly the acceptance of these terms and conditions, with all the afferent
consequences.
Medicalconnect.ro is a mediation platform for medical services and FlyGo does not assume
responsibility for products sold on the platform. The service provider, a FlyGo partner,
is the one that holds all the licenses necessary to provide medical services.
Information on the obligations of platform users
Fly Go is not responsible for the User's inability to access or use The Site and not for
the failures generated by the lack of these skills. Fly Go does not guarantee that the
Site cannot be affected by viruses or other actions that may be generated malfunctions
or other losses.
By accepting these Terms and Conditions, the User confirms that he has all the legal
power and / or that he is able to assume legal obligations, considering that by
accepting them the User has the entire financial responsibility regarding the use of the
System.
The User undertakes to use the System exclusively for the reservation or purchase of
tickets/services under legal conditions, avoiding any malicious action meant to bring
(User) undue benefits.
The User will not make reservations using false identities or will not pay for these
reservations with credit cards for which he does not have the holder's consent to
use.
The User agrees to abide by the following obligations including (but not limited
to):
- financial responsibility for all transactions made in your account or name;
- you are over 18 years of age and have the legal capacity to initiate legal
action;
- guarantee the veracity of the data provided about you or your family members;
- not to use the Site for speculative purposes, generation of false or fraudulent
reservations;
- to not transmit data of political material, pornographic material, racist material or
other material that infringes copyright;
- the obligation not to alter, copy, transmit, distribute, sell, display, license or
reproduce the content of the Site except for the personal and non-commercial use of a
single copy of the information contained in the Site.
Information published on the site
This Site may contain links to other external web pages operated by other parties
involved. Fly Go has no control over or association with these web pages and assumes no
responsibility for the accuracy, integrity or quality of these web pages of the parties
involved. The content of these external web pages does not reflect the products,
services or information provided by Fly Go. Any opinions regarding the content of these
external web pages will have to be directed to the administrators of the pages in
question.
Information regarding the services sold
The services sold are described in detail so that the user has the necessary information
before completing an order. The services offered by our partners and made available on
the medicalconnect.ro platform are offered at one of the partner centers or at the
user's home depending on the service chosen in the booking process. FlyGo provides
services provided by other legal entities and cannot be held responsible for any changes
or incorrect elements in the description of the products. FlyGo makes every effort to
update the information of the services sold and to make available to users all the
information regarding these services.
Fly Go acts as an intermediary for third party providers and assumes no responsibility
for the medical products and services offered by the Medical Service Providers and does
not guarantee in any way (either explicitly or implicitly) the accuracy or quality of
the products and services reflected on this Site, these being influenced by the
information provided by the Medical Service Providers.
Payment methods
The price of the products is displayed in RON and includes all taxes. It can be paid
online by card. After completing the order, the customer will receive an email with all
the details of the order and the details regarding the processed payment.
Limitation of liability
Fly Go mentions that the use of the Reservation System is made exclusively at the
expense and risk of the User. The company does not guarantee that the use of the System
will be error-free, nor does it guarantee that the search results will meet the User's
requirements regarding the content, accuracy and usefulness of the information returned.
Also, the responsibility for the correctness and accuracy of the user's data, contact
data, credit cards or billing data used in making a reservation rests entirely with the
User, Fly Go cannot be held liable if the User is brought a damage as a result of
non-compliance with this provision.
The contractual obligations between Fly Go and the User cease at the moment of
completing the order and the payment of the price by the User.
Terms of service providers
Any reservation made on the Site will be considered as your intention to purchase a
certain product. If your request is accepted, you will receive a confirmation email from
Fly Go and this contract will take effect.
All medical services published on the Site are subject to the availability of Service
Providers. The Terms and Conditions of the Service Provider will apply in addition to
the Terms and Conditions of this Site.
Return or change policy
The buyer has the right to withdraw from the contract for a period of 14 calendar days,
except for the cases provided in Art.16 GEO 34/2014, without any additional cost (except
for delivery costs where applicable) or without the need for any justification. The
client confirms that he has been informed by the trader about the conditions of the
Right of Withdrawal available on the site. The 14 days are calculated from the date of
placing the order.
To return an order, the customer must contact the merchant, at the contact details found
on the merchant's contact page. At the request of the return customer, the trader has
the following obligations:
- to contact the carrier in order to return the order (when applicable);
- to check the returned products and to contact the customer if there are
irregularities;
- to reimburse within 14 days the value of the service, on the card used for payment by
the client.
The client has the following obligations in case of return:
- to notify the merchant within 14 days of the intention to return the order;
- to return the products he wants and to pay for their transport;
- to return the products in the same conditions in which they received them, with the
original packaging and the entire contents of the package.
In case of appointments, the client can change their date by notifying at least 4 hours
in advance. The service is not transferable and is not refundable in case of
no-show.
Applicable law
These Terms and Conditions represent the contract between the User and Fly Go and is
governed by the laws of Romania.
Data protection
Security of personal data. Our platform fully complies with the General Data Protection
Regulation ("GDPR") (Regulation (EU) 2016/679). We assume, according to the GDPR
regulation, the protection of the personal data of our clients.
Personal data: information about an identified or identifiable person. This information
may include, but is not limited to, name, telephone number, e-mail address, bank card
number.
The processing of personal data represents the operations performed on personal data,
including the collection, registration, storage, processing, modification, sharing or
deletion of data.
Our platform may collect the following personal data:
Name, CNP, e-mail address, telephone number, passport number or other numbers and
details of the recognized identity card, credit / debit card or other payment details;
Information about your use of the site;
Communications that you make with us or that you direct to us by e-mails, calls;
The provision of the above personal data, upon request, is necessary for the proper
execution of the contract between you and us. Without this data, we may not be able to
provide you with all the services requested.
It is important that all personal data you provide to us when using our platform is
accurate.
If you wish to send other people's personal data, for example when you make reservations
on their behalf, you only need to provide us with the details of that third party with
their consent and after they have read this privacy policy.
Data collected automatically
Information about site visits and usage, such as information about the device and
browser you're using, your IP address.
This data is collected at various stages of the use of some websites, including by
saving / using "cookies". The processing of personal data represents the operations
performed on personal data, including, in particular, the collection, registration,
storage, processing, modification, sharing or deletion of data.
Collection, necessity and use of personal data
In the booking process, our platform requests only the personal data it needs in
relation to the users of the site.
Your data may be used for the following purposes:
To provide the services you request: we use the information you provide to us to perform
the services you have requested
To process your payments, if you purchase our products,
in order to provide you with the status of the order,
to help you with questions and requests and to evaluate all complaints;
To process and respond to your requests or to contact you to answer your questions and /
or requests;
To develop and improve the products, services, communication methods and functionality
of our site;
To contact you regarding any changes or cancellations in connection with the purchased
service.
To check your credit card or other type of card used for payment
To detect and / or prevent any fraudulent activities;
For administrative or legal purposes: we use your data for statistical and marketing
analysis, systems testing, customer satisfaction studies, maintenance and development,
or to resolve a complaint. Please note that we may perform data profiling based on the
data we collect from you for statistical analysis and marketing purposes.
Security, health, administration, crime prevention / detection: at the request of the
competent authorities it is possible to transmit your information in order to comply
with legal requirements;
For Customer Service communications: we use your data to manage our relationship with
you as a customer and to improve our services and your experience with us;
Recording and keeping calls received or made to our landline phone number: we will
record all calls related to our services. The purpose of registration is to verify the
obligations assumed, to find a solution in case of a complaint, to defend and pursue our
legal interests, etc.
Your rights in connection with your data
You have the right to request access to data, rectification, transfer, limitation or
deletion of data. You have the right to request their deletion at any time. Withdrawal
of consent will not affect the lawfulness of data processing, performed on the basis of
the consent given, prior to withdrawal. The consent is independent of the moment you use
the services and is valid until its cancellation. Giving consent represents the
possibility of receiving customized marketing information on your requests and offering
products and services to the email or telephone address provided, as well as telephone
contacts.
Legal bases for processing your data
Any data processing must be based on a legal basis, in accordance with applicable laws.
The legal basis is indispensable in completing the formal obligations of the
administrator or for the purpose resulting from the legitimate interest of the
administrator, such as providing answers to letters or other requests.
In case of any ambiguity on the correctness of the processing of your data by us, you
have at any time the right to submit a notification to the supervisory bodies.
By corroborating the above information, I agree to use my data for marketing or
analytical purposes
The expression of this consent is voluntary and may be withdrawn at any time, but the
withdrawal of consent will not affect the lawfulness of processing on the basis of
consent prior to its withdrawal.
Security of personal data. Our platform fully complies with the legislation on the
security of personal data of the User and undertakes not to alienate such data to third
parties for purposes other than those for which they were requested.
Cookies Policy
What is a "cookie"?
Cookies are small files stored on your computer when you visit our platform. Your
computer automatically recognizes and accepts these files. The information collected by
the cookie is stored on the server and will be used each time the User accesses our
site. Cookies store commercial and marketing information.
How and why do we use cookies?
These files are used for various functions: faster interaction between the User and the
website, automatic completion of forms, keeping products in the shopping cart,
registration of User preferences, authentication and security.
Cookies are not dangerous and should not be treated by the User as a virus that can harm
your computer. The browser used allows setting and limiting the collection of cookies on
the hard disk.
Although it is stored on the hard disk, a cookie cannot read and transmit to the site
owner other information saved on the hard disk. A cookie contains only information
collected when accessing a www page.
How can I change my cookie settings?
You can change your cookie settings at any time in the browser you are currently using.
If you do so, please note that you may not be able to register on our site or use other
features that require registration or information collection.
What types of cookies are used?
When you visit our site, the following types of cookies are used:
Required cookies
These are the cookies strictly necessary for the operation of a website. without these
cookies, this site will not function properly.
Functional cookies
These are the Cookies that are set to improve the functionality of the site. For
example, cookies that remember the content you previously viewed on this site or the
email address and phone number provided at check-in during a previous visit. By way of
use, the use of functional cookies allows us to offer you content tailored to your
interests, no need for a new registration or to re-enter certain information in the
registration forms when you return to this website.
Site cookies
These are Cookies set by this site and can only be read by this site.
Third party cookies
These are cookies set by third parties that we use for various services (for example,
analysis or website advertising).
What kind of information is stored and accessed through cookies?
Cookies store information in a small text file that allows recognition of the browser
used. This website recognizes the browser until cookies expire or are deleted by the
user.
Customize browser settings for cookies
If the use of cookies is not annoying and the computer or device used for browsing our
website is used only by you, long expiration dates may be set for storing your browsing
history.
If the computer or device used for browsing this webpage is used by more than one
person, the setting for deleting individual browsing data each time the browser is
closed may be considered.
Cookie control
How cookies are used can be controlled from the Browser you use when you want to enter a
certain page.
How do I disable or decline cookies?
Disabling cookies can make it difficult to use the website. However, it is possible to
set the browser so that these cookies can no longer be accepted or cookies are not
accepted from a particular website.
These settings are usually found in the options browser or in the preferences menu.
For more details on settings, go to the following sections in your browser:
· Cookie settings in Internet Explorer
· Cookie settings in Firefox
· Cookie settings in Chrome
· Cookie settings in Safari